Privacy policy

Last Updated: December 17, 2025

Esenyx (“we,” “us,” or “our”) operates this online store and website (the “Services”). We use Shopify to host our store and provide the ecommerce infrastructure for the Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through the Services, or when you otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1) PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with you or your household. It does not include information that is deidentified or aggregated.

Depending on how you interact with the Services, we may collect:

A. Contact & Order Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

B. Payment Information

  • Payment details needed to process your purchase (handled by secure payment providers).

  • We do not store full payment card numbers.

C. Account Information (if you create an account)

  • Login details and preferences

  • Saved addresses and order history

D. Transaction & Shopping Activity

  • Products viewed, added to cart, purchased, returned, or exchanged

  • Customer service history related to orders

E. Communications

  • Messages you send to customer support or via other channels

F. Device & Usage Data

  • IP address

  • Browser type

  • Device identifiers

  • Approximate location (derived from IP)

  • Pages viewed, clicks, and browsing behavior on our Services

  • Cookies and similar technologies (see Section 6)

G. Marketing/Advertising Data

  • Information about how you interact with ads and our marketing (e.g., campaign performance data), often received in aggregated or pseudonymous form through advertising/analytics providers.

2) SOURCES OF PERSONAL INFORMATION

We collect personal information from:

  • You directly (checkout, account creation, forms, email, messages)

  • Automatically (cookies, pixels, log files, similar technologies)

  • Service providers that help operate the Services (Shopify, payment processors, shipping/logistics, customer support, analytics, marketing tools)

  • Advertising and analytics platforms (e.g., Meta, Google, TikTok) that may provide reports and measurement tools

3) HOW WE USE PERSONAL INFORMATION

We use personal information to:

  • Provide and operate the Services (process orders, payments, shipping, returns/exchanges, customer support)

  • Create and manage accounts and user preferences

  • Communicate with you about orders, account issues, and service messages

  • Send marketing communications (email and/or WhatsApp), where permitted, and allow you to opt out at any time

  • Personalize and improve the Services, including analytics and performance measurement

  • Run advertising and measure ad performance (including interest-based advertising where permitted)

  • Detect, prevent, and address fraud and secure the Services

  • Comply with legal obligations and enforce our terms/policies

4) LEGAL BASES (WHERE APPLICABLE)

Depending on your location and the context, we process personal information based on one or more of the following:

  • To perform a contract with you (e.g., fulfill your order)

  • To comply with a legal obligation

  • For our legitimate business interests (e.g., fraud prevention, security, improving Services)

  • With your consent, where required (e.g., certain marketing/cookie choices)

5) HOW WE DISCLOSE PERSONAL INFORMATION

We may share personal information with:

Service Providers (Processors)

Companies that help us run our business and provide the Services, such as:

  • Shopify and ecommerce tools

  • Payment processors

  • Shipping carriers and fulfillment providers

  • Customer support and email/marketing tools

  • Analytics providers

These providers may access personal information only to perform services for us.

Advertising & Analytics Partners

We may use cookies, pixels, and similar tools to:

  • measure traffic and conversions

  • attribute purchases to advertising

  • show ads based on general interests

Depending on your state of residence, this may be considered “targeted advertising,” “sharing,” or a “sale” of personal information under certain laws.

Legal & Safety Disclosures

We may disclose information when we believe it is necessary to:

  • comply with law, regulation, legal process, or government request

  • protect the rights, property, and safety of Esenyx, our users, or others

  • prevent fraud or security issues

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

6) COOKIES & SIMILAR TECHNOLOGIES

We use cookies and similar technologies (such as pixels and tags) to:

  • enable core site functionality

  • remember preferences

  • analyze usage and performance

  • support advertising measurement and, where permitted, interest-based advertising

You can manage cookies through:

  • our cookie settings banner/panel (if available), and/or

  • your browser settings (which may limit certain site features)

Some U.S. state privacy laws recognize opt-out preference signals (such as Global Privacy Control, where applicable). If we detect a valid signal under applicable law, we will apply it to the extent required.

For more details, please see our Cookie Policy (if published on the site).

7) YOUR PRIVACY RIGHTS (U.S. STATE PRIVACY LAWS)

Depending on where you live (for example, California and other states with comprehensive privacy laws), you may have rights such as:

  • Right to know/access: request information about the personal information we collected, used, or disclosed

  • Right to delete: request deletion of personal information (subject to legal exceptions)

  • Right to correct: request correction of inaccurate personal information

  • Right to opt out of:

  • targeted advertising

  • sale of personal information (as defined by applicable law)

  • certain profiling (in some states)

  • Right to data portability (receive a copy of your information in a usable format)

  • Right to non-discrimination for exercising privacy rights

California Notice (CCPA/CPRA)

California residents may also have the right to:

  • opt out of “sharing” of personal information for cross-context behavioral advertising

  • limit the use/disclosure of sensitive personal information, if applicable

How to submit a request

Email us at esenyx@hotmail.com with your request and the email/address used for your order/account.

Verification

We may need to verify your identity before processing requests (for example, by confirming order details or account access).

Authorized agents

Where permitted by law, you may use an authorized agent to submit requests on your behalf. We may require proof of authorization.

Opt-Out Requests (Targeted Ads / Sale / Sharing)

To opt out, you can:

  • email esenyx@hotmail.com, and/or

  • use any on-site privacy controls we provide (if available), and/or

  • enable a recognized opt-out preference signal (where applicable)

8) MARKETING COMMUNICATIONS

You can opt out of marketing emails at any time by:

  • using the “unsubscribe” link in our emails, or

  • contacting esenyx@hotmail.com

If we send WhatsApp messages where permitted, you can opt out by replying with a clear stop request (e.g., “STOP”) and/or contacting us.

Operational messages (e.g., order confirmations and shipping updates) may still be sent even if you opt out of marketing.

9) THIRD-PARTY WEBSITES & SERVICES

The Services may link to third-party websites or use third-party tools. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing information.

10) CHILDREN’S PRIVACY

The Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take steps to delete it.

11) DATA SECURITY & RETENTION

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security measure is perfect, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • provide the Services and fulfill orders

  • comply with legal and accounting obligations

  • resolve disputes and enforce agreements

  • support legitimate business needs (e.g., fraud prevention)

12) INTERNATIONAL TRANSFERS

Our service providers (including Shopify) may process or store information outside your state or country. When information is transferred, we take steps designed to ensure appropriate safeguards consistent with applicable laws.

13) CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

14) CONTACT US

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: esenyx@hotmail.com